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How do I determine the true value of my existing customer base?

Added: Related To:
Jun 20th 2008, 02:01 PM -
Answer/Solution:
Use this simple Excel spreadsheet to find out how much it has cost your business to gain each of your customers, how much they are potentially worth to you, and to see if you pass the 8Step CRM Business Check!  It will take you about 2 minutes
Attachment:
Click here to view/download the PDF attachment.
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