I came across this article, and could not have expressed it better.  We do NOT need to discount our products and services to achieve sales from our good customers.  What we do need to be able to do, is to differentiate between our good customers, and those who are inactive, and treat them differently.  Of course, if you are using youGROW, you can easily do this.

Bad data in, bad data out! If you are using RetailManager, follow these instructions to clean up your existing data - we've included some handy tips for standardising information in Excel.

Are you thinking about implementing a Point of Sale system, and not sure what benefits you would actually achieve? We have had this question so many times over the years, we put together this paper explaining in a generic sense, what a Point of Sales system could do for your business.  We then explain the benefits of MYOB's RetailManager

An overview of the key differences in functionality between youGROW CRM, and the "CRM" features of MYOB's RetailManager

Use this as a general guide for a business to implement their database and source systems

For use with Accounting 16, Premier 10, and Enterprise 3

Please use these instructions if you have trouble importing your cleaned up data from Excel.

Use these instructions to add a folder to your Word short cuts.  This is very handy when you are having to always use particular folders, it saves the time finding them.

Bounced emails are a fact of life. These instructions make it easy to manage your bounced emails, by creating a custom view of those clients you may wish to contact to update their email addresses. With youGROW, you can see at a glance what each bounced email customer has purchased from you previously to enable you to make a decision as to whether the time taken to contact them, would be worthwhile.

When your clients wish to exclude more than one criteria, we need to use the SQL Tab for filtering this - please familiarise yourself with the attached instructions, and forward to your clients.

Use these instructions to create a signature in MS Outlook with a picture or logo.

We wrote this together with Veechi Curtis - best selling author of "Making the Most of Your MYOB Business Software", and a number of other MYOB publications.

Use these instructions to set you yourGROW programme to Synchronise youGROW daily or weekly as you require.  Particularly useful when your computer is slow, or you have thousands of customers.

Please follow the attached instructions for the easiest was to print labels.

ALWAYS send this to your clients prior to installation.

This document should be sent to clients once they have agreed to go ahead with youGROW - it explains how to enter first names, last names states etc consistently, so that mail merges work effectively.

Use these instructions to setup the standard initial views for youGROW. Some clients will want additional views added, these are the standard 3 views which all clients will use.

What the Heck is CRM is a paper written by Cathy Allington about the theory of CRM.

Please check prior to installation youGROW.

Please check prior to Installation youGROW.

To protect yourself as the trainer, and to ensure you have covered the necessary topics with your user, please always have your client complete and sign this checklist on completion of training.  This is compulsory for all youGROW training.

Fields brought across from MYOB Accounting into youGROW.

Fields brought across from MYOB RetailManager into youGROW.

ALWAYS email these instructions once a client/prospect has agreed, and before you install and train.  It's an essential step in having your client take owenership of the quality of their database, and in turn, how effective youGROW will be for them

Includes technical specs - ALWAYS send this to your clients once they have accepted your proposal for youGROW, and before you install.  Makes your life much easier!

ALWAYS send this to your prospects after they have agreed to install youGROW - it makes our life a lot easier

For our accounting interface

For the wine industry

We have worked with Veechi Curtis, author of "Making the Most of Your MYOB Business Software", to assist MYOB users with ideas and suggestions on how to use MYOB better.  Use it to promote youGROW's benefits. 

Use these instructions to send to a new client to help them clen up their existing database from MYOB in Excel, prior to installing youGROW

The attached article appears in the November issue of Wine Business Monthly - use it to influence crebibility and leads with your winery prospects